Team Training

Give servers one opening line, one QR gesture (hand on table tent), and one thank-you. Role-play for five minutes at line-up until it feels natural.

Managers should scoreboard scans weekly without shaming individuals - celebrate locations and shifts.

Tie the ask to a specific moment: "After your mains" in dining, or "Before we print your receipt" in retail. Specific beats generic.

Explain why it matters in one clause: "It helps us train the team and shows future guests what we are good at."

Ask after the peak emotional moment - dessert, successful repair, or solved support ticket - not at the door while they are still finding their keys.

If you ask too early, you get noise; if you ask too late, you get ghosting.

Do: ask everyone the same way, keep QR visible, respond to negatives quickly. Don't: incentivise only five-star public reviews, pressure staff with unrealistic quotas, or hide the QR when you are busy.

Consistency beats intensity.

Put a one-pager at POS: QR placement map, the exact ask line, and who to ping if Google disconnects. Laminate it.

Refresh cheat sheets when you change incentives or seasonal menus so staff are not memorising outdated lines.